Fix with Claude

Hand an alert or investigation to Claude Code on your own machine and see the result come back.

Some problems need access SRE Agent does not have, such as a shell on your cluster or your cloud credentials. Fix with Claude turns an alert or investigation into a fix brief and hands it to the Claude Code session running on your machine. That session works under your own credentials and reports the outcome back.

SRE Agent grants no new access here. The handoff covers this one problem only, and it expires. Every command runs in your session under your own permissions, and your tool’s own approval prompts still gate anything that changes state.

Hand off a problem

1. Open the problem

   Open an alert, an investigation, an ops board card, or a blocker in the Control Tower. The Fix with Claude button also appears on the matching Slack messages.

2. Click Fix with Claude

   In the app, a Fix with Claude window opens with a Command box. In Slack, you get a private reply with the same command, and a line appears in the thread.

3. Copy the command

   Click Copy, then run it in a terminal on the machine that holds the credentials for the affected system.

4. Let the session work

   Your Claude Code session fetches the brief, runs the read-only checks first, and proposes any step that changes something before running it. Leave the window open: its status updates when the session picks the brief up and again when it reports.

The command

The command depends on your plan.

Plan	What the command uses
Business and above	claude "/mcp__sre-agent__fix <handoff id>", which needs the SRE Agent MCP server connected to Claude Code.
Pro	A curl command that fetches the brief using the handoff. The window names the Business plan for the slash command.

The first time your organization uses the button, the window adds a First time? note explaining the MCP connection. The handoff expires 24 hours after you click.

The four outcomes

When the session finishes, it reports exactly one of these. The badge next to the button shows the result.

Outcome	Badge	Meaning
Validated fixed	Fixed	You changed something and proved the condition cleared.
Validated not fixed	Not fixed	You changed something and it did not clear.
Not validated	Reported, not validated	The session could not prove either way, and says so instead of guessing.
False positive	False positive	The subject was not a real problem.

Before the report, the badge reads Handoff issued and then Local session working. The report includes a summary, the actions taken and the evidence gathered. Slack threads show each step, so the rest of the channel sees the loop close.

Who can use it

Members and above see the button. Viewers see the status badge but not the button. On the Free plan the button is shown locked and links to the Subscription page.

The text the session reports back is checked and cleaned when it arrives, because it comes from a machine SRE Agent does not control.

Use fix requests when you want a pull request from SRE Agent’s own agent instead. Fix with Claude is for work that needs your machine’s access.

Related

• Run and read an investigation: the investigation a handoff starts from.
• Use the Control Tower: hand off a blocker from the Control Tower.
• Plan matrix: which plans include the handoff.