Choose a plan and manage billing

Compare the plans, start the 14-day trial, preview a plan change before it bills, and cancel from Manage billing.

Every organization starts on Free with no payment step. When you need more, an org admin upgrades from the Subscription page. Payments are handled by Paddle, the merchant of record, and prices are in USD.

Compare the plans

Plan	Price	Users	Monthly allowance	Adds
Free	$0	3	10 AI investigations, 100 alerts	On-call schedules, paging and escalation, ops board, SLOs you define yourself, 1 data source, bring your own LLM
Pro	$49 per month, or$490 a year	25	200 AI investigations, 5,000 alerts	Runbooks and automations, synthetic checks, remote agents, SLO wizard, status page, 15 data sources
Business	$250 per month, or$2,500 a year	100	1,000 AI investigations, 25,000 alerts	SSO, Control Tower, ticket sync with Jira, Zoho Sprints and GitHub, fix pull requests through the GitHub App, MCP, the infrastructure suite, compliance evidence, custom status page branding, 180-day audit retention
Enterprise	Custom, annual contract	Unlimited	Unlimited	Parent and child organizations, higher allowances

Support and contract terms are on the pricing page.

Each guide page shows a badge with the lowest plan that includes its feature. The Subscription page lists what your current plan includes under Plan Features, and the numbers under Plan limits.

Start a paid plan

Pro and Business start with a 14-day free trial. Paddle asks for a payment method at checkout, but nothing is charged until the trial ends. Cancel before it ends and you pay nothing.

1. Open Subscription

   Click Subscription in the Configuration section of the sidebar. The page title is Subscription & Usage.

2. Choose the billing period

   In the Upgrade section, click Monthly or Yearly. The cards show the price for that period.

3. Upgrade

   Click Upgrade to Pro or Upgrade to Business. Paddle’s checkout opens. Complete it there.

Only org admins see the upgrade button. Members and viewers see the plans and prices, with a note that an org admin can upgrade. If you arrived from a locked feature, the Plan Features row for it is highlighted.

Change plan or billing period

If you already pay through Paddle, the Subscription page shows a Change plan section instead of the upgrade cards. It never opens a second checkout, so you cannot be billed twice.

1. Pick a target

   Click a button such as Switch to Business ($250/month) or one for the yearly price. The page says you will see the exact amounts before anything is billed.

2. Read the preview

   A dialog titled Switch to the plan and period shows Paddle’s own numbers, with proration, tax and credit included. It states what you are charged today, what recurs afterwards, and the date it starts.

3. Confirm

   Click Confirm switch, or Cancel to change nothing. Money moves only on confirm.

Change	What is billed
Upgrade, or monthly to yearly	The prorated difference is charged immediately.
Downgrade, or yearly to monthly	Takes effect immediately. The unused time is credited on the next invoice.
Any change during a trial	Nothing is charged today. The trial continues and the new plan bills when it ends.

The plan shown on the page updates when Paddle confirms the change. The page says so, and refreshes on its own.

Update payment details or cancel

1. Open Manage billing

   On the Subscription page, click Manage billing. It opens Paddle’s portal.

2. Choose what to do

   Change your payment details, download invoices, or cancel.

Cancelling keeps your plan active until the end of the period you paid for, and you are not billed again. The Subscription page then shows a banner such as “Your subscription cancels on” a date. Only org admins see Manage billing.

Deleting an organization does not cancel billing, and an organization with a paid subscription cannot be deleted until you cancel it.

Child organizations and coupons

A child organization of an Enterprise parent uses the parent’s plan, quotas and AI budget. Its Subscription page says it is on the parent’s plan and offers nothing to buy.

If you have a coupon code, org admins can enter it under Redeem Coupon on the same page. A coupon plan shows an expiry date and does not renew.

Watch your usage

Usage This Month shows gauges for tokens, investigations, alerts, users and automations against your plan’s limits, so you can see a limit coming before you reach it.

Related

• Plan matrix: the full feature comparison.
• Limits: every limit by plan.
• Control data privacy and retention: delete an organization after you cancel.