> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sreagent.app/llms.txt
> Use this file to discover all available pages before exploring further.

# What is SRE Agent

> Understand what SRE Agent does with an alert, who it is for, and which plan fits your team.

SRE Agent is a hosted incident platform. Your monitoring tools send it alerts, an AI agent investigates each one against your own metrics and logs, and the result lands where your team already works: a Slack thread, the dashboard, a board card, and when you want one, a pull request that fixes the problem.

You do not install anything. You point your alert source at a webhook URL, connect the data the agent should read, and the first investigation starts when the next alert fires. The [quickstart](/guides/get-started/quickstart) takes you there in one sitting.

## The incident path

<Steps>
  <Step title="An alert arrives">
    Grafana, PagerDuty, Datadog, New Relic and CloudWatch (through SNS) each get their own webhook
    URL. For anything else you can post to the REST API with an API key. SRE Agent normalizes every
    alert to one shape with a severity, labels and a description, and posts it to Slack if you
    connected Slack.
  </Step>

  <Step title="The agent investigates">
    For each new alert the agent queries the data sources you connected, such as Prometheus, Loki,
    CloudWatch, Elasticsearch, Datadog and New Relic. It works through the metric that fired,
    resource usage and recent changes, correlations with past incidents, and then forms and checks
    hypotheses about the root cause.
  </Step>

  <Step title="You get a root cause and next steps">
    Open the investigation to read the summary, the root cause, the recommendations, the evidence
    behind each finding and a timeline of every query the agent ran. You can ask follow-up questions
    from Slack.
  </Step>

  <Step title="Work lands on the board">
    You can file a card on the board straight from an investigation. On the Business plan, you can
    also file a ticket in Jira, Zoho Sprints or GitHub.
  </Step>

  <Step title="A fix arrives as a pull request">
    On the Business plan, with the GitHub App installed, SRE Agent can open a pull request for the
    fix. The pull request is the approval step: nothing changes in your repository until your team
    merges it.
  </Step>
</Steps>

## What else is in the product

Alongside the investigation flow, SRE Agent covers the rest of running an on-call rotation:

* **On-call:** daily, weekly or custom rotations, overrides, and escalation. Pages reach people by push notification from the installed web app, Pushover (which can break through Do Not Disturb), Telegram, Slack direct message and email. There is no SMS or phone call. You can also forward pages to PagerDuty or a webhook.
* **SLOs and synthetic checks:** define service level objectives on your own metrics and probe endpoints from outside.
* **Runbooks and automations:** multi-step procedures with approval gates, started by hand, by an alert pattern or on a schedule.
* **Status page:** a public page for your customers with components and incidents.
* **Control Tower:** an agent that watches your estate on a schedule, cuts alert noise and writes up problems no alert covers as findings you can act on. It is on the Business plan.
* **Security and FinOps:** findings and cost analysis for the infrastructure you connect.

## Who it is for

On-call engineers who want the first ten minutes of an incident done before they open a laptop, and team leads who want every incident to leave a written root cause behind.

## Plans

Every account starts on the Free plan, with no payment step. Pro and Business start with a 14-day free trial that you begin by upgrading from inside the app. You can cancel any time from Manage billing.

| Plan | Price | Users | AI investigations and alerts per month | Highlights |
| - | - | - | - | - |
| Free | \$0 | 3 | 10 and 100 | On-call, ops board, SLOs you define yourself, 1 data source, bring your own AI provider |
| Pro | \$49 per month, flat | 25 | 200 and 5,000 | 15 data sources, runbooks and automations, synthetic checks, remote agents, SLO wizard, status page |
| Business | \$250 per month | 100 | 1,000 and 25,000 | SSO, Control Tower, ticket sync with Jira, Zoho Sprints and GitHub, fix pull requests through the GitHub App, MCP, the infrastructure suite, compliance evidence |
| Enterprise | Custom | Unlimited | Unlimited | Parent and child organizations, higher allowances |

Support and contract terms are on the [pricing page](https://www.sreagent.app/#pricing).

Each guide in this documentation shows a plan badge when a feature needs more than the Free plan.

<Note>
  Investigations run on SRE Agent's shared AI until you add your own provider. Adding your own is
  optional on every plan and is the way to keep your alert text, logs and hostnames inside
  credentials you control. The quickstart shows where.
</Note>

## Related

* [Triage alerts](/guides/respond/alerts): how alerts are triaged once they arrive.
* [Connect your data](/guides/get-started/connect-your-data): the data sources the agent reads from.
* [Plan matrix](/guides/reference/plan-matrix): which plan includes which feature.


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